3ness Ltd – Terms and Conditions
Last Updated: 13/03/2026
- About Us
3ness Ltd (“3ness”, “we”, “us”, “our”) organises fitness events, activity holidays and wellness retreats in the UK and internationally. - Booking and Contract Formation
A booking becomes legally binding once:
• the required deposit or full payment has been received; and
• a Confirmation of Booking has been issued by 3ness.
The person making the booking (“Party Leader”) confirms they have the authority to accept these Terms on behalf of all participants.
- Eligibility
Participants must be at least 18 years of age unless otherwise stated. - Prices
All prices are displayed in GBP (£) and include VAT where applicable.
3ness reserves the right to correct any obvious pricing errors before a booking is confirmed.
- Payments
A non-refundable deposit may be required to secure a booking.
The remaining balance must be paid by the date specified in the booking confirmation.
Failure to pay the balance or instalments may result in cancellation of the booking.
- Changes to Booking
Requests to amend bookings must be made in writing via email to info@3ness.com.
Amendments may incur an administration fee. - Participant Cancellation
Cancellation charges apply as follows:
UK Events
• 29+ days before event – loss of deposit and any instalments that have missed their deadline by 2 weeks or more
• 28 days or less – 100% of booking price
International Events
• 56+ days before event – loss of deposit and any instalments that have missed their deadline by 2 weeks or more
• 55 days or less – 100% of booking price
- Changes or Cancellation by 3ness
3ness may occasionally need to change event details such as instructors, venues or schedules.
If a significant change occurs, participants may:
• accept the revised arrangements
• transfer to another event
• receive a refund.
- Force Majeure
3ness is not liable for failure to perform obligations due to circumstances beyond its reasonable control, including natural disasters, war, government restrictions, pandemics or transport disruption. - Health and Safety
Participants must follow all safety instructions given by instructors and venue staff. - Participant Behaviour
Participants must behave respectfully and responsibly at all times.
3ness reserves the right to remove participants who behave in a disruptive or unsafe manner. - Photography and Media
Photography and filming may occur during events for promotional purposes.
Participants who do not wish to appear in identifiable images should notify us in advance.
- Limitation of Liability
Nothing in these terms excludes liability for death or personal injury caused by negligence.
Subject to this, 3ness’ liability shall not exceed the total amount paid for the booking.
- Complaints
Any complaints must be reported to event staff during the event and confirmed in writing within 28 days. - Governing Law
These Terms are governed by the laws of England and Wales.
3ness Ltd – Booking Policy
This policy summarises the key conditions for booking a 3ness event or retreat.
Booking Confirmation
Your booking is confirmed once payment is received and confirmation is issued by 3ness.
Deposits
Deposits are required to secure places and are non-refundable unless the event is cancelled by 3ness.
Balance Payments
The remaining balance must be paid by the date specified during booking.
Late Payments
Late payments may result in cancellation of the booking.
Transfers
Bookings may be transferred to another participant if approved by 3ness.
Cancellation
If a participant cancels their booking, cancellation charges apply as stated in the Terms and Conditions.
Travel Insurance
Participants are strongly encouraged to purchase travel insurance covering cancellation, medical expenses and travel disruption.
Event Changes
3ness may occasionally adjust schedules, venues or instructors where necessary.
3ness Ltd – Participation Waiver and Fitness Liability
Participation in 3ness events may involve physical activity.
Health Declaration
Participants confirm they are physically fit to participate in fitness activities and have disclosed any relevant medical conditions.
Assumption of Risk
Participants understand that physical activities carry risks including injury or accidents.
By attending a 3ness event, participants voluntarily accept these risks.
Instructor Authority
Instructors may modify or restrict participation where safety concerns arise.
Personal Responsibility
Participants agree to follow safety instructions and use equipment responsibly.
Personal Property
Participants remain responsible for their own personal belongings.
Behaviour
Participants must behave respectfully toward instructors, staff and other participants.
Liability
Nothing in this waiver limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.
Acceptance
By attending a 3ness event, participants confirm they have read and understood this waiver.
3ness Ltd – Travel and Participant Responsibility Policy
Travel Arrangements
Participants are responsible for arranging their own travel unless otherwise stated.
Flights
Flights are not included in event packages unless explicitly stated.
Passports and Visas
Participants must ensure they hold valid travel documents including passports and visas.
Travel Delays
3ness is not responsible for missed activities due to travel delays.
Travel Insurance
Participants are strongly advised to obtain comprehensive travel insurance covering cancellation, medical treatment and lost luggage.
Arrival
Participants must arrive at the event location at the scheduled time.
Missed Activities
No refunds will be given for missed activities due to late arrival.
3ness Ltd – Privacy Policy
This Privacy Policy explains how 3ness Ltd processes personal data in accordance with UK GDPR and the Data Protection Act 2018.
Data Controller
3ness Ltd is the data controller responsible for processing personal data.
Information We Collect
We may collect the following personal information:
• name and contact details
• booking information
• payment information
• dietary requirements
• emergency contact details.
How We Use Personal Data
Personal data is used to:
• manage bookings
• communicate event information
• provide customer support
• comply with legal obligations.
Legal Basis for Processing
Data is processed under one or more of the following lawful bases:
• performance of a contract
• legitimate business interests
• legal obligations
• consent where required.
Data Sharing
We may share data with trusted service providers including:
• accommodation providers
• payment processors
• event partners.
Data Retention
Personal data is retained only for as long as necessary for legitimate business purposes.
Your Rights
Under UK GDPR you have the right to:
• access your personal data
• request correction of inaccurate data
• request deletion of your data
• object to certain types of processing.
Contact
Privacy requests may be sent to: info@3ness.com
Complaints may be made to the UK Information Commissioner’s Office (ICO).
3ness Ltd – Cookie Policy
This website uses cookies to improve user experience.
What Are Cookies
Cookies are small text files stored on your device when you visit a website.
Types of Cookies We Use
Essential Cookies
Required for the basic operation of the website.
Analytics Cookies
Used to analyse website traffic and improve performance.
Marketing Cookies
Used to deliver relevant advertising and promotional content.
Managing Cookies
Most web browsers allow users to control cookies through browser settings.
Users may choose to disable cookies, though some website functionality may be affected.
Third Party Cookies
Our website may include cookies from third-party services such as analytics or social media platforms.
Updates
This Cookie Policy may be updated periodically.
PART 2 – Website Conditions
This website is operated by 3ness Ltd.
2. Licence to use the website
3ness grants you a non-exclusive licence to use this website upon the following terms and conditions. 3ness may terminate this licence at any time without notice or liability.
3. Materials in the website
This website contains material which is owned by or licensed to 3ness. This material includes, but is not limited to, the design, layout, look, appearance and graphics. It is protected by intellectual property laws including, but not limited to, copyright, trade marks database rights and other intellectual property rights in the materials.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
4. Accuracy of information
The information on this website is given in good faith and for general information and interest only. It is subject to change without prior notice. 3ness are not responsible for any inaccuracies and (except as set out under clause 7 below for use of this website’) make no representation and give no warranty as to its accuracy.
5. Acceptable use
You may only use this website in accordance with terms and condition and, in any event, for lawful and proper purposes which includes complying with all applicable laws, regulations and codes of practice within the UK or other jurisdiction from which you are accessing this website.
In particular, you agree that you will not:
- post transmit or disseminate any information on or via the website which is or may be harmful, obscene, defamatory or otherwise illegal;
- use this website in a manner which causes or may cause an infringement of the rights of any other;
- make any unauthorised, false or fraudulent booking;
- use any software, routine or device to interfere or attempt to interfere electronically or manually with the operation or functionality of this website including but not limited to uploading or making available files containing corrupt data or viruses via whatever means;
- deface, alter or interfere with the front end ‘look and feel’ of this website or the underlying software code;
- take any action that imposes an unreasonable or disproportionately large load on this website or related infrastructure;
- obtain or attempt to obtain unauthorised access, via whatever means, to any of our networks.
Without prejudice to any of our other rights (whether at law or otherwise), we reserve the right to:
- cancel your bookings without reference; and/or deny you access to this website where 3ness believes (in its absolute discretion) that you are in breach of any of these terms and conditions.
6. Linking
This website contains links to other websites. 3ness accepts no responsibility or liability for the content of other websites which are not under its strict control. Any link is not intended to be, nor should be construed as, an endorsement of any kind by 3ness of that other website.
7. Limitation of liability for use of this website
3ness do not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to the website.
Except as set out below under ‘Exceptions’, 3ness will be under no liability to you whatsoever whether in contract, tort, (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever caused arising out of or in connection with the use of this website or the use, accessing, downloading or relying on any information or other materials contained in this website, including, without limitation, as a result of any computer virus.
8. Exceptions
These terms and conditions do not exclude liability (if any) to you for personal injury or death resulting from our negligence, for fraud or for any matter which it would be illegal for 3ness to exclude or to attempt to exclude its liability.
9. Privacy
The 3ness Privacy Policy can be seen below at the bottom of this page. This privacy policy forms part of these terms and conditions.
10. Indemnification
You agree to indemnify, defend and hold us harmless from any liability, loss, claim and expense (including reasonable legal fees) related to your breach of these terms and conditions.
11. Changes to this website
3ness may make improvements or changes to the information, services, products and other materials on this website, or terminate this website at any time without notice, 3ness may also modify these terms and conditions at any times, and such modification shall be effective immediately upon posting of the modified terms and conditions on this website. Accordingly, your continued access or use of this website is deemed to be your acceptance of the modified terms and conditions.
12. Complete agreement
These terms and conditions (including the Privacy Policy referred to above) contain all the terms which you have agreed with 3ness in relation to the use of the website.
13. Jurisdiction and acceptance of these terms and conditions
This website is controlled and operated by 3ness. The formation, existence, construction, performance, validity and all aspects whatsoever of these terms and conditions or of any term of these terms and conditions or any dispute in relation to the materials contained on this website shall be governed by English law.
The English courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website.
Your continued use of this website indicates your acceptance of these terms and conditions.
